Language Learning for Customer Support
Connect more effectively with customers
Expedite problem solving
Improve your customers’ experience
89%
of consumers are more likely to make another purchase after a positive customer service experience
3/5
consumers report that good customer service is vital for them to feel loyalty toward a brand
80%
of companies use customer satisfaction scores to improve the customer experience
Why is language learning essential for customer support?
Good customer support can increase profits and retain a strong consumer base. Offering employees language learning tools can help businesses avoid miscommunications and provide an extra level of personalization and attention to detail to ensure all customers—no matter the language they speak—are treated with respect and get the assistance they need.
What are the benefits of language learning for customer support?
Personalized service is at the heart of a successful customer experience and often requires a multilingual team to allow customers to convey their needs easily and straightforwardly in their own language. The result: efficient interaction and positive customer feedback.
Check out our customer support blog posts
Leadership Skills
Check out what customer experience (CX) is, why it’s so important, and how to create a winning CX strategy of your own.
Leadership Skills
Here, we share tips and tricks for improving your company’s customer communication for the long term.
Over 2,000 satisfied companies
It’s priceless. You’re able to speak with your crew in Spanish, and it builds camaraderie and trust. Our people enjoy it. We’ve had nothing but positive feedback.
I would recommend Babbel to other companies: It’s practical and very interactive. I would encourage the combination of 1:1 lessons with the app for the most efficiency.
Learners can be exposed to their new language every day, even just for 15 minutes, which can be more effective than a one-hour class once per week.
The only way we can offer language courses to all volunteers working abroad is with Babbel.
I could listen to expressions, repeat them, and listen to them as many times as I wanted.
Our blended learning solutions
Babbel Live
Join a virtual class with a certified tutor at a time that best suits your schedule. Combined with the Babbel App, this blended learning approach helps learners build confidence through real-life conversations and can fast track language learning.
The Babbel App
Access 13,000 hours’ worth of tailored learning content on the go with our award-winning Babbel App. Our self-study solution offers bite-sized courses in 14 different languages, as well as games, podcasts and business-based content for specific industries.
This blog shows you how improving your teams’ language skills can boost company performance.