Customer Success

Our Customer Success team works closely with Babbel for Business partners throughout their entire customer journey. Conducting quarterly reviews, providing monthly support, and offering a diverse range of assets, our primary objective is to foster a successful partnership for administrators and learners alike.

How it works

1. Set up your account

Set up your company’s Babbel account through an invitation email. Sign up and select your learning language.

2. Invite learners

Invite your learners through the admin portal. You can invite learners in different languages and reassign their memberships if they leave the company.

3. Monitor progress

Monitor your learners’ progress through on-demand reporting and analytics to measure the success of your company’s language learning program.

4. Regular check-ins

Every few months the customer success team will check in to see how you’re doing and whether your company needs more support.

How we support you

Regular
alignment

Scheduled meetings and quarterly business reviews for a successful onboarding and continued success along your journey

Control
Panel

A Control Panel to manage your company’s subscription as well as learner activity within Babbel

Onboarding materials

From templated emails for launch and video support, our resources will ensure a successful launch of Babbel within your company

On-demand
reports

Detailed reports and analytics on learner activity

Learner
motivation

Tips and templates to help keep your learners motivated

Learner
certificates

Certificates for each learner at the end of every module

Admin & learner libraries

Access to a range of materials to support both admins & learners

Customer success manager

Ongoing support throughout your partnership

Engage and care package

Focused on enabling our B2B customers to engage and learn with our product successfully, our Customer Success Team provides a range of different options for you to support you and your learners.

Over 2,000 satisfied companies

John Shin

Director of Risk Management

Monarch Landscaping

Landscaping Industry

“It’s priceless. You’re able to speak with your crew in Spanish, and it builds camaraderie and trust. Our people enjoy it. We’ve had nothing but positive feedback.”

Kursten Mason

World Languages Director

Ensign Peak Academy

Education Industry

“I like that it’s very research-based, as far as language learning goes, to have six or seven new words or phrases that you learn each time. Also, the reviews in Babbel are more adaptive.”

Chief Joseph Sokolofski

West Pottsgrove Township Police Department

Police Chiefs Association of Montgomery County

Law Enforcement Industry

“The content was great, and what I liked about it is it was like an immersion. The instructors tried not to speak English at all. They included everyone in the class too.”

Leanne Kocian

Global Human Resources Director

Wildlife Works

Conservation Industry

“Language learning has helped break down some of those language barriers and even allowed us to be more inclusive as a company so that people aren’t left out.”

FAQs

How does Customer Success support language learning in my organization?

Our Customer Success is happy to assist you with any questions regarding language learning within your organization by offering personalized guidance and resources to ensure the effective implementation of language training programs. Our key support features include:
– Personalized Onboarding: Our Customer Success team assists with setting up language learning initiatives, ensuring a seamless integration into your existing training programs.
– Ongoing Support: Continuous assistance is provided to address any questions or challenges that may arise, helping to keep learners engaged and motivated.
– Performance Tracking: We offer tools and insights to monitor progress and evaluate the effectiveness of language learning efforts, enabling data-driven decisions.
– Tailored Solutions: Our team collaborates with organizations to customize language learning solutions that align with specific business goals and employee needs.

How can I onboard my learners?

Our Customer Success team provides the essential tools and guidance you need to effectively onboard your learners, covering everything from account setup and using the Control Panel to navigating the platform and booking classes. We also share valuable tips and tricks to help keep learners motivated and consistent with their lessons.

To enhance the onboarding experience further, we encourage customers to leverage our Learner Success team for additional personalized support.

When can my learners start their lessons?

Learners can begin their language journey immediately after the admin account is activated. Once this is done, invitations can be sent to learners to join the platform. As soon as learners receive and accept their invitations, they can start learning right away. This quick and easy onboarding process ensures that your team can dive into their language learning without delay.

How can I track my team's progress?

You can easily monitor your team’s language learning journey with the Babbel for Business Control Panel. This intuitive tool provides comprehensive insights into individual and group progress, including engagement levels and proficiency advancements. The Control Panel offers detailed analytics and reporting features, allowing you to effectively measure the impact of language training on your team’s performance. With this data at your fingertips, you can identify areas for improvement and make informed decisions to optimize your language learning program.

Are there customer success stories that showcase the advantages of Babbel for Business?

There are numerous customer success stories and testimonials from organizations that have benefited from Babbel for Business. These success stories highlight how businesses have effectively enhanced their workplace culture and productivity through language training.

To explore specific case studies and testimonials from satisfied customers, check out our Babbel for Business customer stories page.

If you would like to share a success story, please reach out to your Customer Success Manager.

Customer stories

Pet Supplies Plus used Babbel for Business to support their pressing need for effective communication.

Ensign Peak Academy sought a language learning solution to engage their student body and meet educational standards.

Police Chiefs Association of Montgomery County implemented Babbel for Business to improve communication in high-emotion situations.

Customer Success