Customer Success
The customer success team offers ongoing support to all Babbel for Business customers, including regular check-ins with a customer success manager, a range of assets for admins and learners, and much more.
How it works
1. Set up your account
2. Invite learners
3. Monitor progress
4. Regular check-ins
How we support you
Regular
check-ins
Scheduled check-ins every few months to see how you’re progressing
Control
Panel
Your own Control Panel to manage the company’s subscription and licenses
Onboarding materials
Your own admin portal to manage the company’s subscription and licenses
On-demand
reports
Detailed reports and analytics on learner activity
Learner
motivation
Tips and templates to help keep your learners motivated
Learner
certificates
Certificates for each learner at the end of every module
Admin & learner libraries
Access to a range of materials to support both admins & learners
Customer success manager
Ongoing support whenever you need it throughout membership
Engage and care package
Focused on enabling our B2B customers to engage and learn with our product successfully, our Customer Success Team provides a range of different options for you to support you and your learners.
Over 2,000 satisfied companies
FAQs
Our Customer Success is happy to assist you with any questions regarding language learning within your organisation by offering personalised guidance and resources to ensure the effective implementation of language training programmes. Our key support features include:
– Personalised Onboarding: Our Customer Success team assists with setting up language learning initiatives, ensuring a seamless integration into your existing training programmes.
– Ongoing Support: Continuous assistance is provided to address any questions or challenges that may arise, helping to keep learners engaged and motivated.
– Performance Tracking: We offer tools and insights to monitor progress and evaluate the effectiveness of language learning efforts, enabling data-driven decisions.
– Tailored Solutions: Our team collaborates with organisations to customise language learning solutions that align with specific business goals and employee needs.
Our Customer Success team provides the essential tools and guidance you need to effectively onboard your learners, covering everything from account setup and using the Control Panel to navigating the platform and booking classes. We also share valuable tips and tricks to help keep learners motivated and consistent with their lessons.
To enhance the onboarding experience further, we encourage customers to leverage our Learner Success team for additional personalised support.
Learners can begin their language journey immediately after the admin account is activated. Once this is done, invitations can be sent to learners to join the platform. As soon as learners receive and accept their invitations, they can start learning right away. This quick and easy onboarding process ensures that your team can dive into their language learning without delay.
You can easily monitor your team’s language learning journey with the Babbel for Business Control Panel. This intuitive tool provides comprehensive insights into individual and group progress, including engagement levels and proficiency advancements. The Control Panel offers detailed analytics and reporting features, allowing you to effectively measure the impact of language training on your team’s performance. With this data at your fingertips, you can identify areas for improvement and make informed decisions to optimise your language learning programme.
There are numerous customer success stories and testimonials from organisations that have benefited from Babbel for Business. These success stories highlight how businesses have effectively enhanced their workplace culture and productivity through language training.
To explore specific case studies and testimonials from satisfied customers, check out our Babbel for Business customer stories page.
If you would like to share a success story, please reach out to your Customer Success Manager.
